ORS Partners

  • Business Analyst – Consumer Lending

    Job Locations US-RI-Providence
    Posted Date 2 months ago(12/13/2018 5:09 PM)
    Client & Job Location : Address
    40 Westminster Street
    Client & Job Location : Postal Code
    Job ID
    # of Openings
  • Overview

    At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences, and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

    Customers Bank, recently named by Forbes magazine as the 35th Best Bank in America (there are over 5,700 banks in the United States!), has an immediate opening for a Business Analyst in our Consumer Lending department. As a Business Analyst, you will be key in the oversight and monitoring of consumer lending portfolios. You will work closely with business units to understand the current workflows and processes throughout consumer lending. As well as, identify areas where reporting and analysis is needed.  


    We are looking for a highly motivated, creative thinker, who thrives in a fast-paced environment.


    • Decrease operational risk by reporting on key controls and key performance indicators
    • Communicate with vendors and product managers in order to establish and implement a comprehensive monitoring program
    • Provide continuous updates to the documentation of report repository
    • Enhance monitoring and oversight of products and vendors
    • Develop a repository of daily, weekly, and monthly reports to measure the process and performance of all lending programs. Areas include quality assurance, plan vs actual, vendor performance, KPIs, and other key areas.
    • Enhance Operational Control monitoring and oversight
    • Develop Quality Assurance review process for purchased portfolios
    • System Admin oversight of user access/permissions for various 3rd party vendor portals
    • Annual site visit(s) for vendor oversight of critical vendors
    • Assist in decision making to meet their business and strategic goals.
    • Resolve issues and problems by collaborating with staff, management, other internal departments, and outside contacts to achieve the desired result.


      • 7 + years of experience in operations and/or business analyst roles in the financial services industry
      • Strong experience in a business analytics role assisting business units in implementing reporting and databases
      • Experience in project management, issue management, and resolution
      • Ability to work independently but also receive assistance and coaching from more senior levels.
      • Excellent organizational, analytical and problem-solving skills.
      • Strong experience in MS Access, with strong skills in Word, Excel, and PowerPoint
      • Excellent verbal and written communication skills with a strong customer focus
      • Extensive database experience in creating queries, along with validation, analysis, and presentation of data.
      • Bachelor’s degree or equivalent experience




    Customers Bank will provide consideration for employment to qualified applicants without regard to their race, color, religion, national origin, sex/ gender, sexual orientation, gender identity, protected veteran status or disability.

    VEVRAA Federal Contractor, seeking priority referral of qualified protected veterans.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Need help finding the right job?

    We can recommend jobs specifically for you! Click here to get started.