EDUCATION REQUIRED
Associate Degree or higher preferred or relevant work experience
QUALIFICATIONS
- Self starter that thrives in a collaborative team environment with proven propensity to learn new technologies quickly
- Inspires others to achieve success
- Dynamic, proactive and energetic leadership style
- Proficient in Excel, Outlook, Word and Access
- Ability to perform basic mathematical calculations
- Clear verbal and written communication skills
- Comfortable and skilled in inbound and outbound calls to customers and/or merchants
- Enjoy new challenges in a rapidly growing environment
- Must be well organized with keen attention to detail
- Strong analytical and conflict resolution skills
- Excellent time and people management skills, with the ability to prioritize and multi-task under pressure of deadlines
- Demonstrate effective problem-solving skills
- May be asked to work overtime as necessary
Preferred Experience:
- 2 -4 years in banking or financial services industry
- 1+ years of inbound or outbound calling (call center experience)
- Knowledge of the Electronic Funds Transfer Act (Regulation E)
- Significant experience managing fraud, risk or dispute processing
- Significant experience in dispute investigation and resolution
- Knowledge of the Electronics Payments Association
- Knowledge of the MasterCard chargeback guidelines
- 1 – 2 years previous supervisory experience
WORK ENVIRONMENT:
Work area is a comfort-controlled work environment with a moderate level of noise. Majority of essential job functions will be performed in an open cubicle/workstation.
About us
Established in 2015, BankMobile is a division of Customers Bank and America’s largest and fastest growing mobile-first bank offering checking and savings accounts. BankMobile provides an alternative banking experience to the traditional model and is focused on technology, innovation, easy-to-use products and education with the mission of being “customer-obsessed” and creating “customers for life.” The disruptive, multi-partner distribution model, known as “Bank-as-a-Service,” created by the executive team enables BankMobile to acquire customers at higher volumes and substantially lower expense than traditional banks. Its low-cost operating model enables it to provide low-cost banking services to low/middle-income Americans who have been left behind by the high-fee model of “traditional” banks. Today, BankMobile provides its “Bank-as-a-Service” platform to colleges and universities and currently serves nearly two million account-holders at 800 campuses (covering one out of every three students in the U.S.). BankMobile is operating as the digital banking division of Customers Bank, which is a Federal Reserve-regulated and FDIC-insured commercial bank. For more information, please visit www.bankmobile.com. BankMobile, a division of Customers Bank, will provide consideration for employment to qualified applicants without regard to their race, color, religion, national origin, sex, protected veteran status or disability. BankMobile, a division of Customers Bank. Member FDIC - Equal Housing Lender - All Rights Reserved