ORS Partners

  • Fraud Quality Control Specialist

    Job Locations US-PA-Wyomissing
    Posted Date 1 month ago(10/17/2018 6:24 PM)
    Client & Job Location : Address
    1015 Penn Ave
    Client & Job Location : Postal Code
    Job ID
    # of Openings
  • Overview

    At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences, and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

    Customers Bank, recently named by Forbes magazine as the 35th Best Bank in America (there are over 5,700 banks in the United States!), has an immediate opening for a Fraud Quality Control Specialist. As a Fraud Quality Control Specialist, you will ensure the Loss Prevention & Investigations department is adhering to policy and procedure as well as banking regulations.


    We are looking for a highly motivated, team player, who thrives in a fast-paced environment.


      • Conducting regular targeted reviews of team members to ensure adherence to policy and procedure and banking regulations
      • Developing and maintaining a process for tracking, trending and reporting metrics as well as deficiencies
      • Refine, document, and maintain departmental policy and procedures
      • Develop and execute results-based training when deficiencies are discovered
      • Participating in projects as needed
      • Influence positive change throughout the organization through effective communication of deficiencies, policy and procedure changes, opportunities for enhancements
      • Set positive example through willingness to participate in continuous education activities in the form of internal and external training, etc.
      • Identify through fraud mitigation activities opportunities to enhance internal policies, procedures and controls within the enterprise.
      • Analyze data and develop effective reporting for various levels of management
      • Develop and maintain relationships with various internal departments to collaborate on issues that impact areas outside of Loss Prevention
      • Gather usability feedback both internally and externally across the various departments of the bank for reports and policy and procedures. Revise documents as feedback is validated or new issues arise.




    • Minimum 3 years of experience in field of fraud detection/prevention, preferably in financial services industry
    • Solid knowledge and understanding of the field's concepts, practices, and procedures, especially with respect to fraud mitigation activities
    • Possess/Project self-confidence
    • Excellent verbal/written communication and inter-personal skills with the ability to draft complete policy and procedure documents, including visual aids when necessary to support the written word
    • Understand the target audience when drafting reports and adjust the level of complexity depending on that audience.
    • Ability to trend data to identify potential gaps
    • Proficiency in office skills: computer, typing, MS Office (Word, Excel, Outlook)
    • Knowledge of core and ancillary banking systems.


    Customers Bank will provide consideration for employment to qualified applicants without regard to their race, color, religion, national origin, sex/ gender, sexual orientation, gender identity, protected veteran status or disability.

    VEVRAA Federal Contractor, seeking priority referral of qualified protected veterans.


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