ORS Partners

  • Quality Control Auditor

    Job Locations US-PA-Phoenixville
    Posted Date 3 months ago(5/25/2018 5:04 PM)
    Client & Job Location : Address
    99 Bridge Street
    Client & Job Location : Postal Code
    Job ID
    # of Openings
  • Overview

    At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences, and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

     Customers Bank, recently named by Forbes magazine as the 35th Best Bank in America (there are over 5,700 banks in the United States!), has an exciting opportunity for a Quality Control Auditor in our Loan Administration Department. As a Quality Control Auditor, you will perform a complete review of commercial and consumer loans to ensure consistency with the approval, loan documentation, and loan boarding areas. You will also complete CRA/HMDA reviews to ensure data integrity on the LAR's.

    We are looking for an extremely agile individual with excellent organizational skills, who thrives in a fast-paced environment.



    • Documentation of bankruptcy information
    • Complete direct and indirect credit disputes
    • Lead the audit function of new consumer and commercial loans booked on the Bank's Core system
    • Ensure that internal approval is consistent with loan documentation and properly setup on core system
    • Guarantee loan file documentation has been audited and completed
    • Interact with other loan operations areas to get corrections and/or clarifications on outstanding audits
    • Complete a full review of the CRA/HMDA LAR's to ensure accurate input
    • Document bankruptcy information received, and make necessary changes to the Core System to ensure accounts are classified as bankruptcy
    • Assist in Fair Credit Reporting compliance by investigating and customer disputes through the e-Oscar system
    • Participate in gathering information for all upcoming audits and examinations
    • Provide feedback on process improvements to obtain continuous improvement within the loan operation areas
    • Other duties as assigned by manager


    • 1+ year(s) of experience in the loan operations area, audit, or within loan documentation required
    • Bachelor’s Degree in Business or Finance preferred
    • Knowledge of Microsoft Outlook Suite
    • Excellent customer service skills
    • Ability to work independently, remain focused, and multi-task during high volume times in a busy environment
    • Handle detail-oriented functions without errors
    • Strong interpersonal skills

    Customers Bank will provide consideration for employment to qualified applicants without regard to their race, color, religion, national origin, sex/ gender, sexual orientation, gender identity, protected veteran status or disability.


    VEVRAA Federal Contractor, seeking priority referral of qualified protected veterans.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Need help finding the right job?

    We can recommend jobs specifically for you! Click here to get started.