ORS Partners

  • Fraud Investigator

    Job Locations US-PA-Wyomissing
    Posted Date 2 months ago(5/7/2018 5:08 PM)
    Job ID
    # of Openings
  • Overview

    At Customers Bank, we believe in working hard, working smart, and working together to deliver memorable customer experiences and having fun. Our Vision, Mission, and Values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our Team Members are on their way to achieve their highest potential and be successful in their personal and professional lives.


    Customers Bank, recently named by Forbes magazine as the 35th Best Bank in America (there are over 5,700 banks in the United States!), has an immediate opening for Fraud Investigator in our Security group. The primary objective for the Fraud Investigator is to provide cross-functional, fraud mitigation support as a key member of the Corporate Security Team. Responsibilities include conducting routine to complex fraud investigations, suspicious activity reporting, and monitoring of fraud detection systems covering multiple payment channels. The role will also entail support of Error Resolution (ACH/Debit Card disputes) processing and occasional support of physical security tasks as needed.


    We are looking for an extremely agile individual with excellent organizational skills, who thrives in a fast-paced environment.



    • Thorough understanding and demonstrated execution of best practices associated with conducting basic to complex fraud investigations
    • Basic understanding of all regulatory requirements associated with fraud investigations, such as Bank Secrecy Act, Uniform Commercial Code, Regulation CC, Regulation E, Gram-Leach-Bliley
    • Demonstrated professionalism, confidentiality, and self-confidence to independently and successfully conduct informational and/or admission-seeking interviews with victims, witnesses and/or fraud suspects
    • Balance risk and customer experience effectively


    • Influence positive change throughout the organization through effective communication of significant issues
    • Set positive example through willingness to participate in continuous education activities in the form of conferences, seminars, training, etc. to stay abreast of the evolving fraud trends
    • Ability to trace movement of illicit funds to maximize fraud recovery efforts
    • Identify through fraud case analysis opportunities to enhance internal policies, procedures and controls throughout the enterprise

     Networking/Interpersonal Expectations

    • Maintain a robust network consisting of peers in the field of fraud mitigation, law enforcement, and internal business partners to facilitate collaboration and enhancement of fraud mitigation efforts
    • Technical Writing
    • Ability to draft complete and concise case reports to fulfill departmental and regulatory requirements


    • Minimum 3 years of experience in field of fraud investigation, in the financial services industry
    • High school diploma required. Bachelor’s degree preferred
    • Proficiency in general office skills: computer, typing, MS Office (Word, Excel, Outlook)
    • Knowledge of core and ancillary banking systems
    • Experience using an FIS system preferred
    • Thorough knowledge and understanding of the field's concepts, practices, and procedures, especially with respect to interview/interrogation and regulatory reporting
    • Possess and project self-confidence
    • Excellent verbal/written communication and inter-personal skills

    Customers Bank will provide consideration for employment to qualified applicants without regard to their race, color, religion, national origin, sex/ gender, sexual orientation, gender identity, protected veteran status or disability.

    VEVRAA Federal Contractor, seeking priority referral of qualified protected veterans.


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