Customers Bank

Consumer Lending Analytics Manager

Job Locations US-RI-Providence
Posted Date 3 weeks ago(2/1/2018 4:05 PM)
Job ID
# of Openings


At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences, and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Customers Bank, recently named by Forbes magazine as the 35th Best Bank in America (there are over 5,700 banks in the United States!), has an immediate opening for a Consumer Lending Analytics Manager within our Consumer Lending group. As a Consumer Lending Analytics Manager, you will be responsible for establishing and maintaining the credit underwriting standards for the Customers Bank/Bank Mobile consumer lending products. You will also serve as the thought leader and bring in industry leading practices to innovate and continuously improve our product analytics process within the overall consumer management framework.

We are looking for a highly motivated individual, with excellent interpersonal skills, who thrives in a fast-paced environment.


  • Provide in-depth analytical support for consumer lending initiatives.
  • Conduct complex analysis on a variety of data and research and communicate findings and recommendations clearly and concisely for senior management.
  • Work with internal partners to articulate and quantify key priorities and make recommendations for process improvements.
  • Lead strategic analytical model development to gain greater insight into consumer behavior, value, potential, and risk.
  • Maintain a high level of competency in statistical and analytical principles, tools and techniques, and support the advancement of the best-in-class analytical capabilities.
  • Review external data and model vendors. Identify, evaluate, and recommend alternatives to business solutions.


  • Bachelor’s degree required.
  • 10+ years of experience in a risk quantitative position required.
  • 5 + years of experience with modeling software required.
  • Minimum of 5 years technical experience obtaining information from disparate sources, including production and ad hoc systems preferred.
  • At least 5 years of experience in quantitative analysis, preferably in the financial services industry with an emphasis of risk management required.
  • Working knowledge of alternative credit data and predictive behavioral analysis.
  • Experience in statistical/econometric modeling and database management.
  • Database experience: SQL, VBA, and Business Objects preferred.
  • Understanding of general lending products (specifically for unsecured consumer lending).
  • Experience in macroeconomic forecasting, credit risk forecasting, and incorporating macroeconomic variables in credit risk models.
  • Influential leader with strong relationship building skills with peers and across various Business Units within the organization.
  • Exceptional attention to detail and accuracy.
  • Strong analytical, problem-solving skills, and business acumen.
  • Highly effective communications skills.

Customers Bank will provide consideration for employment to qualified applicants without regard to their race, color, religion, national origin, sex/ gender, sexual orientation, gender identity, protected veteran status or disability.


VEVRAA Federal Contractor, seeking priority referral of qualified protected veterans.


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