Customers Bank

Student Loan Refinance Product Manager

1 month ago(12/15/2017 4:08 PM)
Job ID
# of Openings
Product Management


BankMobile is looking for an outstanding Product Manager focused on student loan refinancing and consumer personal loan products. You will help lead the efforts on managing BankMobile’s product development and enhancement initiatives.  This role will own feature specification, consumer behavior and insights, business requirements as they pertain to student focused loan consolidation. Primary responsibilities will be focused on analyzing market opportunities, developing a consumer centric product road map and launch plan, and working with a cross functional team to bring the new offering or enhancement to market and evaluating the results.  


  • Establish product direction for the products, including product line extensions and target markets supported by associated business cases and related financial analysis.
  • Evaluate customer preferences to better understand the market and market challenges.
  • Prioritize and validate customer needs and requests for product changes & enhancements.
  • Track industry trends, product segment growth, market spend, and market share.
  • Create and implement annual product plans and roadmaps including new products/enhancements to expand service offering, drive revenue, and increase profitability
  • Oversee the product through all stages of the product’s life cycle, including the inception, elaboration, construction, transition, and support phases.
  • Enable, support and train sales, client services, and professional services staff on new product functionality delivered.
  • Actively participate with product development teams to define product requirements, specifications and acceptance testing criteria. Review and provide final sign-off for all requirements for any owned modules.
  • Engage closely with the development teams, internal or external, to help with making implementation decisions and develop schedules.
  • Collaborate with various departments to ensure product deployment, go-to-market and quality goals are defined, achieved and maintained.
  • Communicate release status and product status with key stakeholders.
  • Manage Product Advisory councils and User Group meetings including facilitating and developing content for meetings.
  • Facilitate and seed strategic ideas through our ideas portal.
  • Identify and communicate market intelligence needs for products to our Market Intelligence group.
  • Own and constantly evaluate metrics to measure product or feature effectiveness.


  • Bachelors Degree required
  • 5+ years experience in the product management discipline
  • 5+ years experience in reconciliation with both technology and operational experience
  • Extensive knowledge of the laws, regulations, and subjects applicable to consumer lending products and services: TILA, ECOA, FCRA, UDAAP, SCRA, FDCPA, E-Sign, Privacy, Identity Theft, Marketing, Fair Lending, etc.
  • Knowledge of reconciliation products and product delivery
  • Excellent strategic thinking and analytical abilities
  • Excellent collaboration and relationship management abilities
  • Ability to recognize problems and recommend solutions
  • Effective project management and prioritization skills
  • Strong interpersonal, communication and team-building skills
  • Superior presentation and influencing skills


About BankMobile:

BankMobile, a division of Customers Bank, is the largest and fastest growing mobile-first bank in the country. Our mission is to make banking affordable, effortless, and financially empowering for the millions of Americans who need it the most – the underbanked, millennials and working-class Americans.  


BankMobile is the first bank in the U.S. to offer a completely fee-free banking experience and uses innovative mobile technology to make banking enjoyable and seamless. The Bank is also committed to making each of its customers feel financially empowered through education and access to a free financial coach. Through constant innovation, its white label banking distribution model, and putting the customer experience above all else, BankMobile is truly disrupting the banking space.


BankMobile, a division of Customers Bank, will provide consideration for employment to qualified applicants without regard to their race, color, religion, national origin, sex, protected veteran status or disability.


BankMobile, a division of Customers Bank. Member FDIC - Equal Housing Lender - All Rights Reserved


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