Customers Bank

SBA Loan Servicing Manager

US-PA-Wyomissing | US-PA-Phoenixville
2 weeks ago
Job ID
# of Openings


At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences, and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.


Customers Bank, recently named by Forbes magazine as the 35th Best Bank in America (there are over 5,700 banks in the United States!), has an immediate opening for an SBA Loan Servicing Manager within our SBA Servicing area of Loan Administration. Reporting to the SVP/Loan Administration, the SBA Loan Servicing Manager will oversee the area that is responsible for support with operations and administration of SBA Lending to ensure a smooth process for SBA Loans. Success in this role is measured by lack of servicing exceptions/fees from Colson services, proper servicing of the current portfolio of 250+ SBA loans and handling a monthly volume of new SBA loans of up to thirty (30) per month.


We are looking for a team player who has an extremely high attention to detail and thrives in a dead line intensive environment.


  • Performs audits of new or modified SBA loans ensuring all conditions are met and loan is booked on the system properly.
  • Oversees remittances of SBA sold loans to Colson.
  • Oversees completion and remittance of SBA 1502 report to Colson Services Corp. on a monthly basis.
  • Oversees funding of newly sold SBA loans through Colson.
  • Manages any exceptions for SBA loans as notified by Colson or internal reports.
  • Monitor any adjustments needed on SBA loans on upcoming tickler reports.
  • Assist Loan Operations in Loan Operations functions as time permits.


  • Banking experience is required.
  • Commercial loan experience is required.
  • Must be detailed oriented.
  • SBA servicing with Colson services experience. (strongly preferred)
  • Loan Operating systems experience. (strongly preferred)
  • Prior audit/post-closing loan experience. (strongly preferred)

Customers Bank will provide consideration for employment to qualified applicants without regard to their race, color, religion, national origin, sex/ gender, sexual orientation, gender identity, protected veteran status or disability.

VEVRAA Federal Contractor, seeking priority referral of qualified protected veterans.


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