Customers Bank

Commercial Loan Officer - Workout

3 months ago
Job ID
# of Openings


At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Customers Bank, the fastest growing bank in the U.S., has an immediate opening for a Commercial Loan


Workout Officer. This is a newly-created position within the Special Assets Group that will be responsible for managing, monitoring, and resolving the bank’s deteriorating and non-performing commercial loans. Other responsibilities will include participating in negotiations and related proceedings involving complex and difficult cases including SBA related loans; reviewing operational issues, verifying collateral, and pursuing collection opportunities; and having direct contact with borrowers and third party vendors.


We are looking for a strategic individual who thrives in a fast paced environment who excels at problem resolution and managing various priorities simultaneously.


  • Obtain and analyze financial data.
  • Maintain desired level of quality in the portfolio.
  • Prepare written conclusions related to workout situations.
  • Monitor all loan collections, delinquencies, and non-accrual processes.
  • Review loans in portfolio to maintain quality consistent with the Bank’s Credit policies and procedural guidelines.
  • Prepare various reports for review by SAG Director, CEO, and the Board.
  • Maintain a current knowledge of federal and state regulations and laws affecting collections activity at the bank.
  • Foster positive relationships with all levels of management and other members of staff.
  • Partner closely with attorneys in all workout matters including bankruptcies.
  • Perform other related special projects as assigned.



  • Professional with at least 10 years of banking experience.
  • Bachelor’s Degree in Business Administration, or related field.
  • C&I and SBA workout experience required.
  • Understanding of a successful portfolio management plan.
  • Building positive relationships with various departments to ensure effective compliance to the Bank’s policies and procedures.
  • Effective development of all direct lending and collection controls to guarantee quality standards.
  • Demonstrated ability to get results through influential leadership of others.
  • Problem analysis and resolution at both a strategic and functional level.
  • Ability to think ahead and plan over a 1-2 year time span.
  • Technical skills in collection and large commercial portfolio management.
  • Ability to organize and manage multiple priorities.
  • Excellent interpersonal and communication skills.
  • Commitment to Bank’s values.
  • Exceptional Presentation skills.


Customers Bank will provide consideration for employment to qualified applicants without regard to their race, color, religion, national origin, sex/ gender, sexual orientation, gender identity, protected veteran status or disability.

VEVRAA Federal Contractor, seeking priority referral of qualified protected veterans.


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